Shipping policy

Shipping Policy

Order Processing
All orders are processed within 1 to 5 business days after your order is placed. You will receive a confirmation email once your order is on its way.

Shipping Times
We ship worldwide for FREE on every order. Once your order has been shipped, delivery typically takes 7 to 14 business days, depending on your location and local postal service.

Order Confirmation & Tracking
After placing your order, you'll receive an order confirmation email. Once your order ships, a tracking number will be sent to you so you can easily follow your delivery every step of the way.

Shipping Costs
Shipping is free worldwide. Any applicable taxes or customs duties (if required by your country) are the responsibility of the customer.

Delays & Responsibility
While we strive to ensure fast and reliable delivery, shipping times may vary due to external factors such as:
- Carrier delays
- Customs processing
- High-demand periods or holidays
Once an order has been shipped on time, FairySnug is not responsible for delays caused by the carrier. In case of a delay after shipping, the customer should contact the carrier directly — but we will always do our best to assist you.

Incorrect Shipping Address
Customers are responsible for providing the correct and complete shipping address at checkout. If an incorrect or incomplete address is entered and the order is delivered to that address or returned to sender, FairySnug is not responsible for any loss, delay, or replacement costs.

Lost or Stolen Packages
FairySnug is not responsible for lost or stolen packages once tracking confirms the order has been delivered to the address provided. If you believe your package was lost or stolen, please contact your shipping carrier directly to file a claim. Our support team is always available to assist you with this process if needed.

Questions?
If you have any questions about your order or shipping status, feel free to reach out at store.helpteam@outlook.com.